Terms & Conditions

1. Agreement to Terms

These Terms & Conditions ("Terms") govern your access to and use of the services provided by MISTA LLC ("Mista", "we", "us"), 30 North Gould Street, Sheridan, WY 82801, United States, through https://mista.io, https://dashboard.mista.io, https://api.mista.io, and related products (the "Services").

By creating an account, accessing the dashboard, using our APIs, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.

2. Description of Services

Mista provides a cloud communication platform enabling businesses to send and receive messages via SMS, Voice, Mista Verify, and related channels. Features may include campaign management, contact management, APIs, delivery reporting, and integrations.

We may modify, suspend, or discontinue features with reasonable notice where practicable. Service availability may depend on third-party carriers and network conditions outside our control.

3. Account Registration and Security

• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding account credentials and API tokens.
• You must notify us promptly of unauthorized access at support@mista.io.
• We may suspend or terminate accounts that violate these Terms or pose security risk.

4. Acceptable Use and Messaging Compliance

You agree to use the Services only for lawful purposes and in compliance with all applicable laws, regulations, and industry codes, including telecommunications, anti-spam, consumer protection, and data privacy laws.

• Obtain proper consent before sending marketing or automated messages to end users.
• Honor opt-out requests promptly and maintain suppression lists.
• Do not send unlawful, harassing, fraudulent, or harmful content.
• Do not send messages to purchased lists without verified consent.
• Comply with sender ID registration and local telecom rules where applicable.
• For WhatsApp (when enabled): comply with WhatsApp Business Policy, Meta Commerce Policy, and approved message templates where required.
• Do not attempt to bypass carrier filters, rate limits, or security controls.

5. Third-Party Platforms

Use of third-party messaging platforms through Mista is subject to those platforms' terms, policies, and approval processes. Mista is not responsible for third-party decisions regarding account approval, template review, or platform changes.

You acknowledge that message delivery depends on third-party platforms and carriers. We do not guarantee delivery times or success rates.

6. Fees and Payment

Fees are based on your selected plan, message volume, channels used, and applicable pricing on the dashboard. Prices may change with notice.

Prepaid credits or subscriptions must be maintained for continued service. Taxes may apply. Refunds are handled according to our billing policy unless otherwise required by law.

7. Your Data and End Users

You retain ownership of content and contact data you submit. You grant Mista a limited license to process such data solely to provide the Services.

You are the data controller for personal data of your end users. You are responsible for privacy notices, lawful bases, and rights requests relating to your customers.

8. Intellectual Property

Mista and its licensors own all rights in the Services, software, documentation, and branding. You may not copy, reverse engineer, or resell the Services except as expressly permitted.

9. Confidentiality

Each party may receive confidential information from the other. Confidential information must be protected and used only for the purpose of the relationship, except as required by law.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MISTA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO MISTA IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold harmless Mista from claims arising from your use of the Services, your message content, violation of these Terms, or violation of applicable law or third-party rights.

13. Termination

Either party may terminate the account according to dashboard procedures or written notice. We may suspend or terminate immediately for material breach, legal requirement, or risk to the platform.

Upon termination, your right to use the Services ceases. Provisions that by nature should survive will survive.

14. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles, except where mandatory local law applies to you as a consumer.

Disputes shall be resolved through good-faith negotiation, and if unresolved, through the state or federal courts located in Wyoming, United States, unless otherwise agreed in writing for enterprise customers.

15. General Provisions

• These Terms constitute the entire agreement regarding the Services.
• If any provision is unenforceable, the remainder remains in effect.
• Failure to enforce a provision is not a waiver.
• You may not assign these Terms without our consent; we may assign in connection with a business transfer.

16. Contact

MISTA LLC

30 North Gould Street

Sheridan, WY 82801

United States

Phone: +1 858 533 0771

Support: support@mista.io

Legal: legal@mista.io

Website: https://mista.io